Refund policy
Returns & Refunds
At Tall T, we want you to love your order. If you’re not completely satisfied, you may request a return within 7 days of delivery.
Return Requirements
To be eligible for a return:
- Your return request must be submitted within 7 days of delivery.
- Items must be unworn, unwashed, and unused.
- Items must have all original tags attached and be returned in their original condition.
- Items marked Final Sale are not eligible for return.
Return Shipping
Customers are responsible for return shipping costs. We recommend using a trackable shipping method, as Tall T is not responsible for returns lost or damaged in transit.
Refunds
Once we receive and inspect your return, we’ll process your refund to the original payment method.
Original shipping charges are non-refundable.
Please allow additional time for your bank or payment provider to process and post the refund.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us at info@tallt.com as soon as possible. Include your order number and photos of the item, and we’ll be happy to help.
How to Start a Return
To start a return, please contact info@tallt.com within 7 days of delivery with your order number and reason for the return. We’ll provide the next steps once your return is approved.
Exchanges
If you need a different size or color, you may request an exchange within 7 days of delivery, provided the replacement item is available.
Customers are responsible for:
- The cost of shipping the original item back to Tall T.
- The shipping cost for the replacement item to be sent back to the customer.
Once we receive and inspect the original item, we’ll process the exchange. The replacement item will be shipped once the applicable exchange shipping fee has been paid.
If the requested replacement item is unavailable, you may choose another available item of equal value or request a refund, subject to the terms of this policy.