Shipping & Returns
Returns
Our return policy is 30 days from purchase date. If 30 days has passed since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return we require a receipt or proof of purchase. Your are responsible for shipping the order back.
Refunds
Once your return is received and inspected we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If it is approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment. Refund transactions can take up to 3-5 business days.
Sale items
Sale items cannot be refunded but they can be exchanged. Only regular priced items may be refunded.
Exchanges
We only replace items if they are defective or damaged. The items must not be worn. If you have worn the item we won't be able to replace it. If you need to exchange it for the same item, send us an email at info@tallt.com with the subject line EXCHANGE & ORDER #. A member of our team will get back to you in 1-2 business days.
Shipping
Tall T believes in a 100% money back guarantee on ALL of our clothing and accessories. If you are not satisfied with your purchase for any reason, unopened, or unused items may be returned within 30 days of receipt for a full refund or exchange (note: Shipping costs will still apply). To return your items or receive a replacement please follow the instructions below:
1. Contact Tall T at info@tallt.com. In the subject line, please specify REFUND or EXCHANGE and your ORDER #.
2. In the body of the email please include your Order #, Name, Address, and Reason for Return.
3. Mail your Return to:
Tall T
2650 W 6th Ave Unit B
Denver, CO 80204
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
International Shipping
International shipments require additional duties and taxes to be paid by the buyer at package pickup which is not covered in our shipping rate. Make sure to check with your local postal service or customs office to find out what these fees will be before you place an order. We are not liable for lost packages or stolen packages. We recommend shipping USPS Priority or UPS if placing an international order.
Please feel free to contact us at info@tallt.com with any questions or concerns you might have, we'd be happy to help you with your request.
