Shipping & Returns
Our return policy lasts 30 days. If 30 days has gone by since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return we require a receipt or proof of purchase.
Once your return is received and inspected we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If it is approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If your refund hasn't posted after 3 business days contact your bank.
If it still hasn't posted and they are unable to help contact us at email@example.com.
Only regular priced items may be refunded. unfortunately sale items cannot be refunded but can be exchanged.
We only replace items if they are defective, don't fit, or if they are damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org with the subject line EXCHANGE. A member of our team will get back to you in 1-3 business days.
Tall T Productions believes in a 100% money back guarantee on ALL of our clothing and accessories. If you are not satisfied with your purchase for any reason, unopened, or unused items may be returned within 30 days of receipt for a full refund or exchange (note: Shipping costs will still apply). To return your items or receive a replacement please follow the instructions below:
1. Contact Tall T Productions at email@example.com. In the subject line, please specify REFUND or EXCHANGE.
2. In the body of the email please include your Order #, Name, Address, and Reason for Return.
3. Mail your Return to:
Tall T Productions
2650 W 6th Ave Unit B
Denver, CO 80204
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
International shipments require additional duties and taxes to be paid by the buyer at package pickup which is not covered in our shipping rate. Make sure to check with your local postal service or customs office to find out what these fees will be before you place an order. We are not liable for lost packages. We recommend shipping USPS Priority, UPS, or DHL if placing an international order.
Please feel free to contact us at firstname.lastname@example.org with any questions or concerns you might have, we'd be happy to help you with your request.